Shipping policy

Vynova Shipping Policy

 

Thank you for choosing Vynova! We're committed to delivering your new 5-in-1 Hair Styler to you across Australia quickly and efficiently. Please review our shipping policy below.

 

1. Shipping Destinations

 

  • We currently ship all over Australia.

  • At this time, we do not offer international shipping.

 

2. Order Processing Time

 

  • All orders are processed and dispatched within 2-3 business days of receiving your order.

  • Please note that orders are not processed or dispatched on weekends or Australian public holidays. Orders placed on these days will be processed on the next business day.

 

3. Shipping Methods & Estimated Delivery Times (within Australia)

 

We offer two shipping options to meet your needs:

  • Standard Shipping:

    • Estimated Delivery Time: 5-7 business days from the date of dispatch.

    • Carrier: Australia Post Parcel Post.

    • Cost: FREE for all orders.

  • Express Shipping:

    • Estimated Delivery Time: 1-3 business days from the date of dispatch.

    • Carrier: Australia Post Express Post.

    • Cost: An additional $10 per order.

Please note: Delivery times are estimates and may vary due to factors outside of Vynova's control, such as unforeseen delays with Australia Post or extreme weather conditions.

 

4. Order Tracking

 

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

  • You can also find your tracking number and order status within your customer account on our website.

  • You can track the progress of your delivery directly on the Australia Post tracking page using the provided tracking number.

 

5. Delivery Issues & Responsibility

 

  • Lost or Damaged Parcels:

    • In the rare event that your parcel is lost in transit or arrives damaged, Vynova is responsible. Please contact us immediately at vynova.au@gmail.com with your order number and details of the issue. We will investigate and arrange for a replacement to be sent to you as quickly as possible.

  • Incorrect Address:

    • It is the customer's responsibility to ensure the correct and complete shipping address is provided at checkout. If a parcel is undeliverable due to an incorrect or incomplete address provided by the customer, and it is returned to us, the customer will be responsible for paying new shipping fees to have the order re-sent. The original shipping fee will not be refunded.

  • Signature on Delivery:

    • A signature upon delivery is optional. If no one is available to sign for the parcel, Australia Post may leave it in a safe place or take it to a local post office for collection, as per their standard procedures.

 

6. Contact for Shipping Inquiries

 

If you have any questions or concerns regarding your order's shipping or delivery, please do not hesitate to contact our customer service team:

  • Email: vynova.au@gmail.com